You must upgrade your Zoom Rooms and Zoom Rooms Controllers to versions 5.0.5 or above by August 16 in order for them to continue to function. What should I do?īecause Zoom Rooms and Controllers will require a minimum version of 5.0.5 starting August 16, if the Zoom Room or Controller does not meet these requirements, it will need to be upgraded by the room administrator.ĭo I need to upgrade the Zoom Rooms and Zoom Rooms Controller at the same time? The Zoom Rooms Controller lost connection to the Zoom Rooms. If you receive an error code or message, please see further information on error codes and messages.Uninstall and reinstall the Zoom Rooms app. Yealink will release firmware with Zoom Rooms version 5.0.5 in late-July Upgrading Zoom Rooms Controller on Yealink CP960.Upgrading Zoom Rooms Controller on Crestron Mercury and Crestron TSS/ TSW: Crestron will upgrade all devices to 5.0.5 via their auto-update mechanism in mid-July.Upgrading Zoom Rooms Controller on Poly Trio.Upgrading Embedded Android Zoom Rooms Controllers We recommend that you enroll Zoom Rooms Controllers in Zoom Device Management to enable remote software updates for the future. Please update your Zoom Rooms Controller software to meet minimum version 5.0.5 in order to ensure your Zoom Rooms is running properly by August 16, 2020. Zoom Rooms Controllers (including Zoom Rooms Scheduling Displays) not running the minimum versions will no longer function. On August 16, 2020: Zoom Rooms will have enhanced encryption between Zoom Rooms Controller and Zoom Rooms enabled. Poly X30, X50, G7500 will release firmware with Zoom Rooms version 5.0.5 in mid-July.Poly X30, X50, G7500 and DTEN Zoom Rooms Appliances will need to be upgraded individually (update by location and by account is not supported).Neat Bar Zoom Rooms Appliances are auto-upgraded by Neat. An auto-upgrade to 5.0.5 will be initiated in mid-July.IT admins can upgrade Zoom Rooms to 5.0.5+ in the Zoom web portal to meet the minimum version requirements. How to upgrade Zoom Rooms using the Zoom web portal How to upgrade the Zoom Rooms Controller.How to upgrade Zoom Rooms using the Zoom web portal.See Updating your Zoom client version 5.0 for GCM encryption for general FAQ on Zoom 5.0 GCM. Administrators must upgrade the Zoom Rooms. If a Zoom Room that is not running 5.0.0 or above attempts to join a Zoom meeting, the Zoom Rooms will not be able to join and an error message will be displayed. Zoom Clients will need to be on version 5.1.1 or above for the best direct share experience.Īs of May 30, 256-bit AES GCM encryption has been enabled for all meetings during transit. Starting August 16, if the Zoom Rooms or Controller is not running versions 5.0.5 or above, the Zoom Rooms Controller will disconnect from the Zoom Rooms computer and the room will no longer function. This minimum version is required for the room to function, because enhanced (256-bit AES GCM) encryption between rooms and controllers will be required on this date. Zoom Rooms and Zoom Rooms Controller version 5.0.5 will be released on July 5. Please ensure your Zoom Rooms and Controllers are running versions 5.0.5 or above by August 16, 2020.
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